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Using a VPN

Occasionally, network configurations beyond your control will prevent you from being able to communicate directly with our media servers. This issue may appear in a few different ways in Kira, but it's most commonly seen during your Device Setup. 

If your Sound Check step gets stuck at "Setting up..." for more than 10-20 seconds, you might not be connecting with our media servers properly. (Please refresh the page and retry a Device Setup again to double check).

You may also see an error message stating "We ran into an issue connecting to one of our servers. Please refresh the page and try again. If the problem persists, contact Kira Support."


One solution to this problem could be to use a Virtual Private Network (VPN) to allow your computer to communicate with the public internet through a 3rd-party secure connection.


Warning: Using a VPN is restricted in some regions. Please confirm you are legally allowed to use a VPN in your region before continuing


Using a VPN

Many VPNs can be enabled by simply adding an extension to Chrome. For other browsers, please see the VPN's homepage and support documentation for further instructions.

Some popular free options are:

  1. TunnelBear: Chrome Extension
  2. Windscribe: Chrome Extension
  3. HotspotShield: Chrome Extension
  4. Hola! VPN: Chrome Extension

Remember to disable and/or uninstall the VPN once you're done with it.

Please note: As these are 3rd-party services, Kira is unable to provide technical support with the installation, configuration, or usage of these services.


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