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Check-in and Registration

Can I come back to the assessment after registering?

Yes! To access your Check-in page again after registering, please use the link you received in your invitation or registration email. You can return to practice and/or start your assessment anytime before your deadline.

I lost my online assessment invitation, what do I do?

First, make sure your assessment invitation isn't in your Trash or Junk/Spam folders. If you still can't find it, send us a message at Be sure to include the email address that is associated with your assessment link.

My online assessment link isn't working, what do I do?

If your email link isn't working, contact us at Be sure to include the email address that is associated with your assessment link as well as a screenshot (if you've received an error message on the webpage). Often we'll be able to resolve the issue for you, but in some cases, we may recommend you contact the organization you are applying to directly.

Why can't I edit my email address in registration?

Your email address is used as a unique identifier that the organization requires for each applicant. If you wish to change it, please reach out to the organization directly.

Why does it say that my email address is already registered for this assessment?

This error message means that you’re trying to access an online assessment that you've already registered for. Please check your email inbox for your registration confirmation, as we’ve automatically sent it to you again. Please check your Junk folder too.

Why won't my welcome video play?

If you're receiving an error message when trying to play your welcome video or it won't open, you're likely working from behind a firewall or adblocker. Please either change your adblocker or firewall settings, remove them temporarily, or try again from another internet connection.

  • To see our guide on Firewalls, click here
  • To see our guide on Adblockers, click here
  • To see our article on Connection Troubleshooting, click here

Why can't I upload my photo?

Photos take up to 10 seconds to upload to the Kira platform. If you think you’ve uploaded your photo, but it’s not showing beside your name, first try to refresh your page. If it's still not working, please send an email to

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