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Disable Firewalls

Device Setup

During Device Setup, you may see two "info" icons reminding you to disable your browser's ad blocker and firewalls. Unlike the check marks above, these steps are not automatically tested for you, so you'll have to do a manual check. Please note that these grey info icons are just reminders, and will not change to green checkmarks.

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In most circumstances, disabling your firewall may not be necessary, and you should be able to click "Next" without doing so. However, if you're having trouble connecting to the platform, we do recommend trying to disable firewalls when possible. For a faster experience, we stream your response directly to one of our media servers using a communication protocol called RTMP. RTMP uses different ports from HTTP (the communication protocol for regular web pages) which can often be blocked by firewalls


Disable Firewall on Windows

1. Open up the "Control Panel" (you can access this from the "Start" Menu).

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2. In the "Control Panel" > Click "Windows Firewalls" > "Customize Settings". You can turn off both Private and Public Network Firewalls during your video assessment.

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3. Refresh your browser.

For more on Windows Firewall: Click here


Disable Firewall on MacOS

  1. Choose "System Preferences" from the Apple menu.

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  2. Click Security or Security & Privacy.

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  3. Click the "Firewall" tab > Unlock the pane by clicking the lock on the lower left corner > Enter the administrator username and password > Click the "Turn Off Firewall" button.

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  4. You can click "Advanced..." to customize the firewall configuration.
  5. Refresh your browser.

For more on MacOS Firewall: Click here


Troubleshooting Connection Issues and Firewalls

If you are still experiencing connection problems after disabling your operating system firewall, there may still be a firewall on the network to which you're connected to the internet.

Private/Home Networks

Check your router's configuration for any firewalls and disable them. Common router firewalls are found under the "Security" or "Firewall" tab in the routers configuration page. http://www.wikihow.com/Access-a-Router

Note: Don't forget to disable your ad-blockers too. Click here for the guide:  How to Disable Adblockers

Public/Corporate Networks

If the configuration has been set by a network administrator, please contact the IT department to find out if it can be changed. If changes can't be made, please find another network to use.

Using a VPN

Occasionally network configurations beyond your control will prevent you from being able to communicate directly with our media servers. One solution could be to use a  Virtual Private Network (VPN) to allow your computer to communicate with the public internet through a 3rd-party secure connection. Please see our Help Page for Using a VPN.