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I'm Getting an Error Message

If you're receiving an error message during your practice or real assessment, please see our tips below. If any of the errors persist after a few tries, please Contact Us


No video detected

This error message typically means that the video component of your recording wasn't detected. Please revisit your Device Setup page to ensure your webcam is working properly. If the issue persists, please visit our webcam troubleshooting tips here.


No sound detected

This error may indicate that either your input volume for your microphone is set too low, or that your default microphone is incorrectly selected. It may also indicate that you weren't speaking loudly enough during your video recording. Please try again and speak just a bit louder. 

If the issue persists, please revisit your Device Setup page to ensure everything is working properly. For microphone troubleshooting tips, please click here.


Connection error

This error typically indicates you've temporarily lost your internet connection while completing your practice or real assessment question. When your connection comes back, please complete the Device setup again and continue your assessment where you left off. Please note that we track connection issues and this information is available to the school on a per-applicant basis.

Note: Switching between tabs on your browser may also cause this error, so please refrain from switching between other windows or tabs while completing your Kira Assessment.