Connection: Troubleshoot Common Issues

Minimum connection speed required for Kira

The minimum bandwidth required to complete a Kira assessment is 1 Mbps for downloads and 500 kbps for uploads. Please ensure your environment has a stable internet connection to prevent interruptions.


My connection is too slow or keeps cutting out

Here are a few things to try:

  1. Disable your browser's adblockers
  2. Restart your device
  3. Use a wired connection instead of a wireless connection
  4. Stop any downloads, file sharing, or streaming services on your computer
  5. Close all other open windows and applications on your computer
  6. Find an alternate location with a more stable internet connection, such as a friend or family member's house, a public library, coffee shop, internet cafe, or local University or College campus.
  7. In rare cases, you may need to disable your firewall if possible, especially in a corporate setting
  8. Try another device

If you are located in mainland China, using a VPN is not necessary to complete your Kira assessment. We now have a Chinese domain and infrastructure in place.