Connection: Requirements & troubleshooting
Minimum connection speed required for Kira
The minimum bandwidth required to complete a Kira assessment or interview is 1 Mbps for downloads and 500 Kbps for uploads. If you are using cellular data you will require at minimum a 3G or 4G/LTE connection. Please ensure your connection is relatively reliable and stable to prevent interruptions.
My connection is too slow or keeps cutting out
Here are a few things to try:
- Disable your browser's adblockers or third-party extensions (or - use an incognito Chrome browser)
- Stop any downloads, file sharing, or streaming services on your computer
- Close all other open tabs, windows, and applications on your computer
- Use a wired connection instead of a wireless connection. If you are unable to use a wired connection, try to move closer to your internet router (avoiding walls or other electronics that can cause interference)
- Restart your internet router and modem by turning them off for 10 seconds and then turning them back on
- Restart your device
- Find an alternate location with a more stable internet connection, such as a friend or family member's house, a public library, coffee shop, internet cafe, or local University or College campus.
- In rare cases, you may need to disable your firewall if possible, especially in a corporate setting
- Try another device