Platform Status Email Support

Connection: Troubleshoot Common Issues

Minimum connection speed required for Kira

The minimum bandwidth required to complete a Kira assessment is 1 Mbps for downloads and 500 kbps for uploads. Please ensure your environment has a stable internet connection to prevent interruptions.

My connection is too slow or keeps cutting out

Here are a few things to try:

  1. Disable your browser's adblockers
  2. Restart your device
  3. Use a wired connection instead of a wireless connection
  4. Stop any downloads, file sharing, or streaming services on your computer
  5. Close all other open windows and applications on your computer
  6. Find an alternate location with a more stable internet connection, such as a friend or family member's house, a public library, local coffee shop, internet cafe, or local University or College campus
  7. Try using a VPN if you're connecting from behind a region-wide network firewall (for more information see our guide on using a VPN)
  8. In rare cases, you may need to disable your firewall if possible, especially in a corporate setting
  9. Try another device

Why does the Kira Connection test show different results than other online speed tests?

Kira's Connection test in Device Setup measures the maximum expected connection speed directly to one of Kira's media servers that's closest to you. While we have access to a growing number of servers, there may be some limitation to the location and quantity of servers. Speed tests (like are designed to measure your internet connection's maximum expected internet speed by connecting you with a speed-testing server as close to you as possible. Therefore, results compared with Kira's speed test may vary.