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Adobe Flash: Troubleshoot Common Issues


Please note: If you see (HTML5) in the top left of your Device Setup, Practice, or Assessment, please visit this Help page instead.

Device Setup HTML5 Screenshot


Flash Installation/Enabling Problems


Can't Click Allow and Remember

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If the Adobe Flash Player Settings box does not pop up automatically, try this:

1. Refresh your page

2. Right-click (Windows) or Control-click (Mac OS) on the video screen. Choose "Settings". The box should appear and you should be able to click "Allow" and "Remember"

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3.  If "Allow" and "Remember" is not showing up in the dialog box (Missing Privacy Tab):

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Most likely you are using a private/incognito browser, in which case websites you visit cannot use the camera or mic. Close your private browsing session and open your online assessment in a non-private window.


Troubleshoot Flash Website Permissions

1. Use the Global Storage Settings panel:

  • Right-click (Windows) or Control-click (Mac OS) on the video screen.
  • Choose Global Settings.
  • Select the Global Storage Settings panel. The Adobe Flash Player Settings Manager opens.
  • Select "Allow" third-party Flash content to store data on your computer.
  • Restart your browser and try again.
  • To view or change the privacy settings for websites you have visited, use the Website Privacy Settings panel.
  • To view, change, or delete the storage settings for websites you have visited, use the Website Storage Settings panel. 

  2. Change Permissions Site by browser:


Check for Browser Security Level, Firewall Restrictions

See this article for more details.


More Help with Adobe Flash 

For a full list of Common Adobe Flash problems, see this Adobe article.


 

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