Microphone: Setup & troubleshooting

Contents

  • Setting up your microphone & speakers
  • Troubleshooting and errors
  • Browser-specific microphone help
  • More microphone troubleshooting for Mac & PC

Setting up your microphone & speakers

To set up your computer's microphone, please visit Device Setup on your Check-In page. For the best experience, we recommend using an incognito Chrome browser.

Screenshot of Kira's Check in page highlighting a Device Setup step to be completed

On the first page, you'll be prompted to 'Allow' Kira Talent (app.kiratalent.com) to access your camera and microphone. Please click 'Allow' and 'Remember' in every prompt that appears.

In  ChromeOpera, and Edge - click 'Allow' in the prompt coming from the lock icon to the left of your address bar.

A screenshot of the device permissions prompt in Chrome, Opera, or Edge with "Allow" and "Block" options

In  Firefox, click 'Remember this decision' and 'Allow' in the prompt coming from the camera icon to the left of your address bar.

A screenshot of the device permissions prompt in Firefox with "Allow" and "Don't Allow" options

Once you've successfully allowed Kira to access your camera and microphone, you should be able to see yourself on the screen. Please see our Camera Setup & Troubleshooting article for more information about setting up your camera.

To test your microphone, say something loudly into your microphone. If the platform picks up audio, you'll see the green bars bounce in the right corner, and the 'Start sample recording button' will activate. 

Screenshot of the initial page in Device Setup where you select your devices and start the sample recording

From here, record a 10-second sample video, and be sure to speak loudly in the video to ensure the microphone can pick up your voice. Afterwards, playback your recording to ensure it has audio and video.

Screenshot of Device Setup where the sample video is played back

If you hear yourself in your sample video, click "Yes, return to Check-In".

Screenshot of Device Setup where confirmation of audio and video in sample video occurs


Troubleshooting & errors

Having issues with your microphone? Please see the tips below.

'We don't have access to your camera or microphone'

Screenshot of error indicating the platform does not have access to your camera and microphone

Please refer to our Camera Setup & Troubleshooting article for more information about troubleshooting this error.

'We can't detect your camera or microphone'

Screenshot of error indicating the platform cannot detect your camera or microphone

Please refer to our Camera Setup & Troubleshooting article for more information about troubleshooting this error.

'Something went wrong while accessing your camera and microphone.'

Screenshot of error indicating something went wrong while accessing your camera and microphone

Please refer to our Camera Setup & Troubleshooting article for more information about troubleshooting this error.

'We couldn't detect any audio'

Screenshot of error in platform indicating that no audio could be detected after completing a recording

If you're seeing this error, please try your video again and speak up louder. If the issue persists, please repeat Device Setup from the beginning. You may need to pick another microphone source or increase your input volume.

Screenshot of bottom of Device Setup where camera and microphone selection takes place via a dropdown

You'll know we're able to capture audio when the green bars bounce on the bottom right of your screen.


Browser-specific help

If you're not using any of the browsers above, please refer to our Supported Browsers article.


Microphone troubleshooting tips for Mac

  1. Make sure that all other programs that utilize the camera, such as Photo Booth and Facetime, are closed (including Zoom on another browser)
  2. Restart your computer, and start fresh with the setup steps in our Camera Setup article.
  3. Check if the microphone works in a Mac app, such as Photo Booth or Facetime, or an online microphone test.
  4. If your microphone does not work in any application, contact Apple Support.
  5. If your microphone works elsewhere and still not in Kira, please contact support@kiratalent.com.

Note: If you are on Mac OS 10.14 Mojave and are still having difficulty accessing the microphone, check your operating system permissions to confirm that Kira has access to the microphone. Visit your System Preferences, click Security & Privacy, click Microphone, and ensure your specific browsers have been allowed to use your microphone.

System preferences modal on a MacSecurity and Privacy page within System Preferences on a Mac


Microphone troubleshooting tips for PC

  1. Make sure that all other programs that utilize the microphone are closed.
  2. Restart your computer, and start fresh with the setup steps in our Camera Setup article.
  3. Test your microphone with an external online microphone test.
  4. If your microphone does not work in any application, visit your device's support and downloads page to update the microphone driver:
  5. If your microphone works elsewhere and still not in Kira, please contact support@kiratalent.com.

Note: Windows 10 has a privacy feature that may block Kira from using the microphone. Learn more about this feature and how to allow Kira access to your microphone.